Shipping & returns

Shipping

Shipping is free worldwide on every order. Orders ship out within 2–5 days. Once dispatched, delivery typically takes up to 8 weeks depending on your destination. We'll email you a tracking link as soon as your order is on its way.

Returns

All sales are final. Because each float is made and dispatched to order, we are unable to accept returns or exchanges for change of mind, and we do not offer refunds once an order has been placed.

Please check your colour choice and delivery address carefully before completing your order. If you spot a mistake, email us straight away at support@yachtcruise.co — if your order hasn't been dispatched yet, we'll do our best to correct it.

1-year warranty — defects and damage

Every YachtCruise float is covered by a 1-year warranty against manufacturing defects. If your float arrives damaged, or a seam, valve or panel fails in normal use within 12 months, we will repair or replace it free of charge.

To make a claim, email support@yachtcruise.co within 30 days of delivery for transit damage, or any time within the 12-month period for a fault, including your order number and clear photos or video showing the problem.

The warranty does not cover accidental damage, punctures from misuse, normal wear, or damage from use outside the conditions in the product instructions.

Questions?

Email support@yachtcruise.co any time — we reply within 24 hours.